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FAQ
How do I place an order on this website? |
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How do I pay? |
You can order from Rosette la Vedette with confidence. Along with our partner Mollie, a certified specialist in online payments, we offer the following highly secure payment methods:
We process your online payment through our partner Mollie, a leading specialist in online payments. All the payment transactions are 100% secure and only involve you and Mollie. Neither we nor third parties have access to your details during this process. You can find further information about Ingenico at www.mollie.com. |
How much does shipping cost and when do I receive my parcel? | ||||||||||||||||||||||||||||||||||||||||
Please note that additional taxes and custom duties may apply for orders delivered outside of the European Union. These extra fees are at the customers charge and should be paid on delivery. Your order total does not include these possible taxes and custom duties. The delivery terms above are only an estimated and may sometimes be affected slightly by strikes or other unforeseen circumstances. If an article is sold out or delayed, we will notify you by e-mail. |
Can I return my order if I’m not satisfied? |
Yes: we apply the same money back guarantee to every order with Rosette la Vedette. Please note, however, that we only accept returns of products in mint condition. This means in the original packaging, with all the original labels attached, with no signs of wear, i.e. no traces of make-up, perfume or smoke, no laundering, without damages or other defects and no loose hairs left in it. Please note that we're extremely strict and refuse all items that do not comply with these return policy conditions. Please note that products from our 'Beauty & Care' category can not be returned because of possible health and hygiene issues. If you want to return the items you ordered, then follow these steps: 1/ Notify us that that you are returning the item(s) within 14 calendar days after delivery by sending an e-mail to service@rosettelavedette.com. You do not have to give a reason for the return. 2/ Return your order at your own expense and in mint condition to: SHOP WE DO 3/ We will reimburse the amount of your purchase within 14 business days of receipt of your returned goods. Payment method is the same as the one you've orinigally chosen when placing your online order with us. The shipping cost of your original delivery will not be reimbursed to you. |
Why is a chemo scarf or hat by Rosette la Vedette a better option than “ordinary” hats or scarves? |
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What fabric do you use for the scarves and hats? |
When we started looking for the right fabric for Rosette la Vedette’s chemo hats, scarves and headscarves, we realised straight away that we would not be using cotton. It does not stay soft for very long and becomes stiffer every time you wash it. And that is not exactly a nice feeling when your scalp feels extra dry or is sensitive as a result of the chemo. Silk is not a good option either: it is too soft and easily slips off your head, but you need your chemo headscarf to stay in place until the end of the day, right? We tested a lot of fabrics and found that “ordinary” viscose jersey was the best option. It absorbs moisture well, stretches nicely, is flexible and soft, light-weight and feels cool when it’s hot. But – above all – “ordinary” viscose retains its shape, unlike bamboo viscose. |
Which sizes are available? |
All our scarves, hats and caps are ‘one size fits all’. So you don’t have to worry about sizes or head measurements. We have one standard size, which adapts nicely to every circumference because of the stretch fabrics. If you have a very small or large head and are worried about the fit, then send us an e-mail at service@rosettelavedette.com. We will be happy to provide extra advice! |
How do I wash and dry my scarf or turban? |
1/ WASH AT MAX. 30 °C 2/ DON’T USE WOOL DETERGENT OR FABRIC SOFTENER 3/ USE A LAUNDRY BAG 4/ AND WHAT ABOUT TUMBLE DRYING? 5/ IRONING IS POSSIBLE BUT NOT REQUIRED |
Can I wash my hat or scarf at 60° C during my stay in a sterile room? |
Yes, they are perfectly equipped to deal with these higher temperatures so 60°C should not be a problem if you only do it occasionally. But only wash them at this temperature if you really need to. If you need wash your scarves or hats at a higher temperature frequently, you will have to bear in mind that they will “wear” more quickly than at lower washing temperatures. We recommend ordering a few different ones so you can alternate a bit more frequently. After all, you do exactly the same with shoes so you can enjoy them for longer. |