• Shopping cart: Click the item you wish to buy. Click the number of items you want to order on the detail page and then click “Order”. If you want to proceed to the checkout, click the shopping cart at the top right. You can still remove an item or change your order by entering another figure in the box and then clicking “Update my order”. Then click “Pay my order” to complete and pay for your order.
  
  
• Personal details: Enter your personal information and tell us where to ship your order. You can ship your order to a different address that is not your home address (to work or to someone you want to send a gift for example). You can be certain of one thing: we never pass on your personal information to third parties and we treat it confidentially. Indicate how you want to pay, check your order and the shipping cost one last time and then click “Confirm my order”.
  
  
• Confirmation e-mail: Your order is only final when you have clicked “Confirm”. Until you have not done this, you can return and change it at every stage of the ordering process. As soon as you have confirmed your order, we will automatically send you an e-mail. If you did not receive a confirmation e-mail but are certain that you completed your order, send an e-mail to service@rosettelavedette.com and we will check the order status for you.
  
  
• Payment: After placing your order, you will automatically be referred to the secure payment page of our partner Mollie.
  
• Invoice: As soon as we have processed your payment, you will receive an e-mail from us with an official invoice or delivery note. Make sure to keep it if you are entitled to a refund from your health insurance fund or care insurance.

You can order from Rosette la Vedette with confidence. Along with our partner Mollie, a certified specialist in online payments, we offer the following highly secure payment methods:

• Visa or MasterCard: Pay with your credit card and complete your purchase securely and in no time at all. Enter your card number, the expiration date and the CVC code (the last three figures on the back of your credit card). Your credit card company will approve your purchase within seconds and send a confirmation to Rosette la Vedette. This will allow us to ship your order as soon as possible.
  
  
• PayPal: Do you have a PayPal account? This is another way to pay for your order safely and quickly.
  
  
• Bancontact/Mister Cash (Belgium): You can pay for your order with your bank card. Enter your card number and the expiration date after which you will be transferred to the familiar online payment environment of your own bank. There you can pay for your order as you would usually do through your own bank (e.g. using a card reader or Digipass). The amount will then immediately be transferred to our account so we can send your parcel as soon as possible.
  
  
• Maestro (Belgium): In Belgium you can pay online with Maestro if your card was issued by Argenta, AXA bank, BNP Paribas Fortis, CBC, Centea, Belfius, Fintro, ING or KBC. Depending on which bank you are with, you will need your personal card reader or Digipass.
  
  
• iDEAL | Wero (Netherlands): If you are ordering from the Netherlands, you can pay for your order safely and quickly using iDEAL | Wero in your bank’s familiar online payment environment. The amount will immediately be deducted from your account and we will prepare your order for shipping.
  
  

We process your online payment through our partner Mollie, a leading specialist in online payments. All the payment transactions are 100% secure and only involve you and Mollie. Neither we nor third parties have access to your details during this process. You can find further information about Mollie at www.mollie.com.

Check our shipping rates & delivery terms here

Please note that additional taxes and custom duties may apply for orders delivered outside of the European Union. These extra fees are at the customers charge and should be paid on delivery. Your order total does not include these possible taxes and custom duties.

The delivery terms above are only an estimated and may sometimes be affected slightly by strikes or other unforeseen circumstances. If an article is sold out or delayed, we will notify you by e-mail.

With some health insurers and mutualities, you may be entitled to partial reimbursement of the cost of your headwear. The amounts vary from one organization to another, but it’s certainly worthwhile to check with your health insurance provider.

Some hospitalization or supplementary insurance plans also contribute to these costs. Always keep the official invoice or receipt you receive from us by e-mail, as you will need to present it to them.

Want to know more about the conditions and amounts? Read our up-to-date advice page on reimbursement for chemo hats & scarves.

Right in your email inbox! As soon as you’ve completed your online payment, our webshop automatically sends you an official invoice by email. If you don’t see it in your inbox after a few minutes, be sure to check your spam or junk folder—occasionally the invoice may end up there.

Not completely happy with your purchase? We’re sorry to hear that! Of course, you can return all or part of your order. Here’s how it works step by step:

 Step 1: still in perfect condition?

• We only accept items in their original packaging, with all labels still attached, and clearly unworn: no traces of make-up, perfume, or smoke, not washed, and without damage or defects. Please also make sure no loose hairs remain after trying them on.
• For hygiene reasons, we have to be very strict. Items that don’t meet these return conditions cannot be refunded.
• Exception: beauty and care products cannot be returned or exchanged for hygiene reasons. 

Step 2: register your return within 14 days via your customer account on our website

• Click on the account icon (top right) on our website to log in (if you are browsing on your phone, you will find the “Account” button at the bottom right).
• Enter your email address and then the 6-digit code sent to your email.
• Go to “My orders” to see an overview of your past orders.
• Click on the order containing the item you wish to return.
• Click the “Request a return” button.
• Select the product(s) you want to return and provide a reason.
• Click “Submit request”.
• Once your request has been reviewed and approved, you will receive an email with further instructions.
• Important: the return button only appears if your order is still recent and if the items meet the return conditions (e.g. beauty products cannot be returned).
   
  

Are you unable to register your return via your customer account?
In that case, please exceptionally send your request by email to: service@rosettelavedette.com

Step 3: Send it back

Return your order, at your own expense and in perfect condition, to:

SHOP WE DO
Attn. Rosette la Vedette – Returns
Egide Walschaertsstraat 22F
2800 Mechelen
Belgium 

Step 4: Refund

Within 14 working days after receiving the goods, we’ll refund the purchase amount via the payment method you used for your order. The shipping costs of your original order are not refunded.

We restock our items throughout the year. Would you like to receive an email as soon as your favourite item is back in stock? Go to the page of the product in question and click on the black bar “Notify me when available”. Enter your email address there and as soon as it’s available again, you’ll be the first to know by email.

It’s very simple: order the items you want in our webshop and click “Checkout”. Below the images of the items in your order, you’ll find a “Discount code” field. Enter the code (please note upper- and lowercase letters) and click “Apply”. You’ll see the discount applied automatically.

• Suitable for indoors: Most “ordinary” hats are designed to protect your head against the cold in winter, making them unsuitable for indoor use. Our chemo scarves and hats are designed with indoor wear in mind. They also look like a fashion accessory rather than an average hat.
  
  
• Soft and seamless: Our chemo scarves and hats are made of soft stretch fabric, without any irritating seams or elastic. This is important because chemo can make your scalp very sensitive. You can wear one of Rosette la Vedette’s scarves or hats all day without any problems.
  
  
• Volume: Our scarves and hats have folds and are gathered in all the right places to create natural volume. As a result, your head will not look any smaller without hair and people will be less likely to notice that you have lost your hair. We also factor this in when choosing new prints for our chemo headwear. We always select patterns that create more volume optically.
  
  
• Designed by an experienced expert: Wendy was 34 when she was diagnosed with breast cancer and had to find comfy and trendy scarves and hats. As she was unable to find anything that was 100% to her liking, she decided to design her own, under the Rosette la Vedette brand name. Wendy has had cancer herself so she knows first-hand that chemo hats and scarves have to meet very strict requirements. And anyone who knows Wendy knows that she only believes in the highest quality. Only the best is good enough.

All our scarves, hats and caps are ‘one size fits all’. So you don’t have to worry about sizes or head measurements. We have one standard size, which adapts nicely to every circumference because of the stretch fabrics. If you have a very small or large head and are worried about the fit, then send us an e-mail atservice@rosettelavedette.com. We will be happy to provide extra advice!

1/ WASH AT MAX. 30 °C
Wash your scarf or hat at max. 30 °C and select a wash programme with a delicate spin cycle. A fast spin could cause it to shrink. Do you need to go into a sterile room? Your hat or scarf is suitable for a 60 °C wash programme but may wear out more quickly as a result. 

2/ DON’T USE WOOL DETERGENT OR FABRIC SOFTENER
An ordinary laundry detergent is the best choice. Don’t use a special wool detergent, as this will cause piling and make the fabric wear out faster. If your skin becomes itchy or irritated easily, it’s best not to use fabric softener. 

3/ USE A LAUNDRY BAG
Ideally, put your scarf or hat in a laundry bag. You’ll probably have one at home for washing lingerie. This is a particularly good tip if you opted for a model with long ribbons. This will prevent them from getting tangled up and stretched out amongst the rest of your washing. 

4/ AND WHAT ABOUT TUMBLE DRYING?
Your scarf or hat may shrink in the tumble dryer. Handy if you have a small head and want to make your model fit a little more snugly. But unless tumble-drying is a necessity, it’s best to airdry your new purchase. If you would prefer to avoid clothes peg marks or the risk of stretching, lie it out to dry flat instead of hanging it on the line. 

5/ IRONING IS POSSIBLE BUT NOT REQUIRED
Our hats and scarves don’t need to be ironed. You’ve probably got enough other things on your plate. But if you’d like your new headwear to be neatly ironed, then do it at a low temperature.

Yes, they are perfectly equipped to deal with these higher temperatures so 60°C should not be a problem if you only do it occasionally. But only wash them at this temperature if you really need to. If you need wash your scarves or hats at a higher temperature frequently, you will have to bear in mind that they will “wear” more quickly than at lower washing temperatures. We recommend ordering a few different ones so you can alternate a bit more frequently. After all, you do exactly the same with shoes so you can enjoy them for longer.